Stayforlong changed the final price by adding ‘taxes.’ How can I request compensation?

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Xolvie
Xolvie Resolution Specialist March 11, 10:32 am

If Stayforlong changed the final price by adding “taxes” or additional charges, you can request a review of the amount by following these steps:

• Check the reservation confirmation email and the total price shown when you paid
• Verify whether the taxes appeared included or separated in the price breakdown
• Save screenshots of the initial price and the final amount charged
• Check whether the hotel charges local taxes payable upon arrival

Contact Stayforlong first:

• Provide your reservation number, stay dates, and the price shown when booking
• Attach screenshots of the initial price and the final charge

Ask them to:

• Confirm which taxes correspond to the hotel and which to the platform
• Explain why the final price differs from the price initially shown
• Review whether there was an error in billing or currency conversion
• Process a refund or compensation if the charge was incorrect
• Assign you a case number for follow-up

Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.

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