Hello, I was attempting to pay at the Starbucks in Vega Subayevleri Mall in Ankara Altındağ. I wanted to use the Metropoll QR code to pay at the cashier. But I was told that it wasn't possible and there was a problem with scanning the QR code, so they suggested using a different payment method. I told them I couldn't make the payment in that situation. It's surprising that a large company like Starbucks doesn't have a dedicated technical team to handle these kinds of issues. It's not exactly ideal to redirect people to another payment method. I kindly ask the appropriate authorities to take a look at this issue. Take care.
Since the 21st of October, my below-listed complaint has gone unanswered. On November 15, I was informed that the payment had been lost; I subsequently forwarded the confirmation of payment, but to no avail. Without prejudicing your right to file a formal complaint, I urge you to find a swift soluti...
I recently made a purchase at Starbucks Havalimanı Landside, where I bought three items and made sure to scan my QR code as always to earn my Stars. Despite this, no Stars were added to my account. When I contacted customer support, I was told they couldn’t help me because I didn’t have the physica...
The Starbucks staff insulted me in Levent, Istanbul, for asking them to scan my QR code in the app. When I reminded them to do so, instead of apologizing and correcting their mistake, they started to argue with me. As I turned my back and began to walk out of the shop, the manager named Mehmet Ali c...
The coffees we bought from Starbucks Yeniköy Shell branch were cold. And we took it to the employees there, they saw that it was cold and they said there is nothing they can do but to call customer service. We waited in line for 20 minutes. If people had time, they would sit in the cafe anyway. It i...
I used Yemeksepeti to place an order from Starbucks and have been waiting for the bill or statement ever since, but nothing has been sent. I told customer service over and over that the "View Invoice" area doesn't show any documents, but they didn't do anything to help me. Making things even worse i...
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