I am writing about an unpleasant experience I had at the Starbucks in Istanbul Airport’s domestic terminal on November 9, at 5:30 a.m. After making several purchases and sitting down, I politely asked for some hot water to take my medicine. To my surprise, my simple request was rudely denied by a staff member named Y****. His attitude was dismissive and unfriendly, which is unacceptable, especially in the service industry. I expect much better customer care from Starbucks and hope that they address this behavior so that customers are treated with respect in the future.
Today, during a visit to Mall of Istanbul, I decided to grab a coffee from the outdoor Starbucks around lunchtime. While waiting at the bar for my order, I was shocked by the behavior of one of the male employees. He was preparing coffee while loudly using inappropriate and offensive language, which...
On 22.11.2025 at around 20:30, I went to Starbucks and waited at the counter for about five minutes, yet even though the staff were right in front of me, no one acknowledged me. Only when I asked, “Are you taking orders?” did someone finally come over, but before taking my order, they kept repeating...
I always look forward to my coffee time. However, today at Starbucks, the barista mistakenly added two drinks to my bill instead of one. When I pointed out the error, she responded with a deep sigh and rude behavior, frowning at me. Unfortunately, this isn't the first time I've experienced such trea...
I recently visited the Starbucks across from Gordion Mall and ordered a Turkish coffee. I politely asked if they could provide a small cup of milk on the side, a simple request that I’ve had no issue with at the Starbucks inside Gordion. However, I was flatly told, "We can’t do that." To make matter...
I walked into the Starbucks İstanbul Maltepe İdealtepe location this morning to grab a coffee. After waiting for what felt like forever – a good 5 minutes – I ended up being late for work because of the traffic. I asked Miss Ece if she was the only one working, and she rudely responded, "Yes, just m...
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