I own a Stanley Trigger Action bottle, and the lid gasket has started causing leaks. On November 12, I submitted a technical service request (#03320-20572) to address this issue, but I have not received any response to date.
This is especially frustrating as I had registered the product under the lifetime warranty. Despite this, there has been no follow-up or assistance to resolve the problem. I am requesting the provision of a replacement part or a solution under the warranty coverage.
Stanley is known for its quality and service, and I am disappointed by this lack of communication. I urge the company to respond promptly and resolve this issue without further delay.
I purchased a Stanley thermos and utilized it for approximately 5 months before encountering an issue with leakage from the lid. I reached out to Stanley's lifetime warranty service, and they assured me that they would get back to me. However, it has been a month now and I still haven't received any...
I submitted a recall request for two Stanley thermos bottles on February 27 as part of the official Stanley recall process. In the confirmation email I received, it clearly stated that replacement caps would be shipped within 8–9 weeks. However, it has now been over 15 weeks, and I still haven’t rec...
I’m writing to express my deep frustration with Stanley over their defective thermos lids and the lack of proper support. I own two Stanley thermoses,...
Disappointed with my August purchase, my Stanley 1.06-liter thermos has developed a leak from the hinge side of its lid. Upon buying, I diligently registered the product, relying on the promised lifetime leak-proof guarantee. Despite the lid enduring no impact, it persists in leaking, leaving me per...
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