No Response from Stanley Warranty Service After Sending Defective Thermos

Gül
Stanley
February 17, 2025 4:18 PM20

On December 9, I sent my Stanley thermos to Kutup Ayısı for warranty service due to unexpected deformation that occurred on its own. The return was shipped via Aras Kargo with tracking number 4100453719286.

Since that day, I have been unable to reach the company in any way. There has been no response, no update, and no resolution regarding my claim. Not only has my issue remained unresolved, but now I no longer even have my thermos.

I expect immediate communication and an update on my product’s status. If my thermos cannot be repaired or replaced, I demand a refund or a new unit as part of the warranty coverage. Please address this issue as soon as possible.

Comments

Similar Complaints

Stanley Thermos Sent for Warranty Repair Not Returned After a Month

Seda
Stanley
November 22, 2024 5:06 PM33

I purchased a Stanley thermos in October, but it developed an insulation issue. Since it was under warranty, I emailed K...

1

Stanley Thermos Losing Heat, Warranty Claim Denied Without Explanation

Adem
Stanley
November 19, 2024 11:40 PM46

I purchased a Stanley thermos 2-3 years ago, and it has started losing heat retention. When I bought the product, I regi...

No Replacement Received for Defective Stanley Thermos from Kutup Ayısı

Nil
Stanley
February 17, 2025 11:39 AM34

On December 29, I purchased a Stanley thermos from Kutup Ayısı. Due to heat retention issues, I returned it for inspecti...

Stanley Thermos Leaks and Warranty Claim Ignored After Return

Gökçe
Stanley
November 19, 2024 3:20 PM43

I purchased a Stanley thermos in April, but it started leaking shortly after. Following their instructions, I filled out...

Stanley Thermos Loses Heat Within 1 Hour – No Support from Distributor

Sefa
Stanley
February 17, 2025 9:51 AM44

I purchased a Stanley thermos, expecting long-lasting heat retention, but it fails to keep drinks hot even for an hour. ...