I'm really annoyed with the lack of response and resolution I've received regarding the leaking lid of my Stanley thermos. I reached out to Kutup Ayısı, Stanley's Turkish representative, regarding the matter. However, for the past 36 days, they have consistently provided me with empty assurances of "we'll send it this week" whenever I make a call.
I purchased a Stanley thermos in April, but it started leaking shortly after. Following their instructions, I filled out a warranty claim form on the Kutup Ayısı website and received confirmation that my claim was approved. They asked me to send the product via cargo, which I did immediately. Howev...
I returned my Stanley thermos because of a lid defect, but it's been two and a half months with no updates at all. I sent it out on December 3, and while I got a notification that it arrived on December 20, the Kutupayısı website still indicates that it’s “waiting for the product.” It's really disap...
On December 29, I purchased a Stanley thermos from Kutup Ayısı. Due to heat retention issues, I returned it for inspection. The company acknowledged the defect and assured me that a replacement would be sent as soon as possible. It has now been three weeks, and I have received nothing. Worse, I am ...
I sent my Stanley thermos for return/exchange/repair due to a lid issue, but after 2.5 months, I still have no update. I shipped the item on December 3rd, and on December 20th, I received a message stating that it had been received. However, on Kutupayısı's website, my order status still says "await...
I purchased a Stanley thermos in October, but it developed an insulation issue. Since it was under warranty, I emailed Kutup Ayısı and sent the thermos to the address they provided on November 4. However, I have not received my thermos back, nor have I been given any updates since then. Attempts to...
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