In 2025, I purchased two Stanley thermoses from a BİM store—one food thermos and one water thermos. Although the products clearly state that they keep contents hot or cold for 24 hours, both thermoses noticeably lose temperature after about 4 hours and absolutely do not deliver the promised performance.
After experiencing this issue, I contacted Stanley customer service and, upon request, sent the products in for warranty inspection. Following the review, I received only a brief message stating, “No manufacturing defect was found. Your product will be returned to you with shipping charges due upon delivery.” However, no detailed explanation was provided. Even though the thermoses fail to maintain temperature for the advertised 24 hours, I was told they were not defective, and I am also being charged for return shipping. I do not find this fair.
Since neither thermos maintains temperature for the stated duration, I am requesting that Stanley replace both products with new ones. If that is not possible, I am requesting a full refund. I ask that a solution be provided that reflects the performance and time claims printed on the product, and that my complaint be properly resolved.
I purchased a Stanley brand thermos from BİM Market in November 2025, paying approximately $63 for it. The product packaging and promotions claimed it would keep beverages hot for 48 hours and cold for 48 hours. However, when I pour hot water into it, the water becomes completely cold within a maxim...
I purchased my Stanley thermos from Vatan Bilgisayar about two years ago. The product was advertised to keep drinks hot for 24 hours and cold for 8 hours, but it no longer performs as promised. It doesn’t keep beverages hot or cold anymore—completely defeating the purpose of owning a thermos. While...
About two years ago, I purchased a Stanley Polar Bear series thermos from a BİM store. At first, it worked without any issues, but after some time, it stopped keeping beverages hot or cold. Even though I continued to use the product under the same conditions and in accordance with the usage instruct...
I’ve been a loyal Stanley customer for years—as a family we own nearly 30 thermoses and always trusted the brand because of its lifetime warranty promise. Unfortunately, I’ve recently faced a serious problem with two of my six Stanley thermoses. One of them has had a heat retention problem from day...
I purchased two Stanley-brand thermoses, both of which are labeled to keep liquids hot for up to 30 hours. However, in reality, they barely keep drinks warm for just 1 hour. This is completely misleading and falls far short of what the brand promises. I reached out through the Kutup Ayısı website, ...
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