I purchased a Stanley brand thermos from BİM Market in November 2025, paying approximately $63 for it. The product packaging and promotions claimed it would keep beverages hot for 48 hours and cold for 48 hours. However, when I pour hot water into it, the water becomes completely cold within a maximum of 2 hours. I noticed this issue about two weeks after purchasing the product, and since then, I have not been able to use the thermos for its intended purpose.
I specifically chose this product because I wanted something high-quality that would keep liquids hot for a long time, but it absolutely does not deliver the promised performance. Even though I have contacted Stanley multiple times about this issue, I have not received any response, and this lack of customer service has further increased my frustration.
To resolve my issue, I am requesting that the thermos, which I believe is defective, be replaced with a new one that properly performs its advertised hot and cold retention functions.
I purchased my Stanley thermos from Vatan Bilgisayar about two years ago. The product was advertised to keep drinks hot for 24 hours and cold for 8 hours, but it no longer performs as promised. It doesn’t keep beverages hot or cold anymore—completely defeating the purpose of owning a thermos. While...
About two years ago, I purchased a Stanley Polar Bear series thermos from a BİM store. At first, it worked without any issues, but after some time, it stopped keeping beverages hot or cold. Even though I continued to use the product under the same conditions and in accordance with the usage instruct...
I recently purchased a Stanley thermos, expecting high-quality performance from a globally recognized brand. However, I am extremely disappointed because the thermos does not retain heat as advertised. It claims to keep liquids hot for 6 hours, yet after just 2-3 hours, my drink is already cold. I ...
I purchased a Stanley thermos two months ago, expecting it to maintain cold temperatures as advertised. However, it has failed completely in this regard. The product claims to keep ice for 30 hours, but within just two hours, all the ice melts. Similarly, hot drinks do not stay warm as they should. ...
My 0.7-liter Stanley thermos is advertised as keeping water cold for 12 hours and ice frozen for 40 hours. However, the product absolutely does not deliver this level of performance. Especially during the summer starting in July 2025, when I used it in hot weather, I noticed that the ice inside melt...
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