Dear Sir/Madam, I am writing from Turkey. I purchased a thermos from Stanley, which I believed to be world-renowned and reliable. However, I noticed that the outer surface of the thermos heats up and the hot liquid inside cools down rapidly. I submitted a warranty claim to your representative in Turkey, KUTUP AYISI company. In my application, I included both a description of the issue and the invoice for my purchase. However, I received the following response from the company: "Dear (Customer Name), we have noticed that the necessary images and personal details related to your request are missing. Due to the lack of this information, we cannot conduct a proper review and therefore cannot process your request. If you complete the missing details, we will be happy to assist you. Thank you for choosing Stanley." How am I supposed to provide an image showing that the thermos transfers heat and that the liquid inside cools down? Are you kidding me? I already attached my invoice—what personal information could possibly be missing? Do you need my mother's maiden name or something? What exactly do I need to complete? Why don't you clearly state what information you require? How am I supposed to guess what you're thinking and what you need? I have realized that I overestimated your brand, or perhaps your representative in Turkey does not uphold the value of your brand. Honestly, I regret purchasing this thermos. I kindly request your assistance in resolving my issue. Best regards, Veli Hakan K*** +90 532 625 **** vh******@gmail.com
I am writing to express my frustration regarding a Stanley thermos that I purchased through Amazon. Unfortunately, the product is not functioning as expected and has a significant issue with heat retention. When I pour a hot beverage into the thermos, the outer surface becomes too hot to touch, and ...
I purchased a Stanley thermos 2-3 years ago, and it has started losing heat retention. When I bought the product, I registered it for warranty through Kutup Ayısı, as instructed. I reported the issue to Kutup Ayısı, but my warranty claim was rejected without any justification. When I sought clarifi...
I purchased a Stanley thermos, expecting long-lasting heat retention, but it fails to keep drinks hot even for an hour. Since Kutup Ayısı is the official distributor in Turkey, I submitted a service request and sent the thermos for inspection. Instead of standing behind their product, they claimed t...
I purchased a Stanley thermos in October, but it developed an insulation issue. Since it was under warranty, I emailed Kutup Ayısı and sent the thermos to the address they provided on November 4. However, I have not received my thermos back, nor have I been given any updates since then. Attempts to...
On October 22, 2024, I purchased a Stanley thermos from an online retailer for ₺1,700. After just one month of use, it stopped keeping liquids hot, losing heat in less than two hours. I contacted the seller, and they told me to send it back. However, they refused the return because 14 days had pass...
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