I purchased a 0.35 ml Stanley mug from the A101 Extra Kapıda application in September 2025 and have been using it for about 5 months, mainly for hot drinks in my daily routine. After this period of normal use, the mug started to leak, which is absolutely not something I expect from a product of this brand and at this price level. After the problem occurred, I contacted A101, and I was told to send the product to Gurur Tekstil's technical service. The product was examined, and a written response was sent to me. However, this letter is not clear or professional at all: there is an unsigned stamp/signature, but no date, no file or record number, and no detailed technical explanation. It is simply stated that there is no problem with the product, but no clear justification is given. I do not find it acceptable that an internationally reputable brand like Stanley and a large retailer like A101 base their assessment of a leaking product on such an incomplete and non-transparent technical service letter. I paid 999 TL for this mug by credit card, and I am currently unable to use it due to the leakage problem. I request that my grievance be remedied, the product be properly re-examined by an authorized and competent service, and that I be provided with a clear and reasoned written response. If the defect is confirmed, I request a refund or replacement of the product as soon as possible.
I purchased the Stanley Classic NeverLeak Thermos Mug 0.35L in green, trusting its advertised 10-year warranty and premium build quality. However, the lid cracked and broke, making the thermos completely unusable. I contacted Kutupayısı customer service, only to be told there’s nothing they can do—d...
Hello, I purchased the Stanley brand thermos, The Quick Flip Stainless Steel 1.06-liter model, through an Amazon seller approximately one year ago. I bought the product as a gift for my father, so I wasn’t aware of its condition. A week ago, I used the product and noticed that it was leaking water. ...
I purchased a Stanley Quencher from the Karaca store in MarkAntalya on 1/12/2025, and the product has been leaking since the first day I bought it. This situation prevents me from using the thermos safely and comfortably, as it does not perform the way a Stanley product is expected to. I have not ye...
I am writing to express my frustration regarding a Stanley thermos that I purchased through Amazon. Unfortunately, the product is not functioning as expected and has a significant issue with heat retention. When I pour a hot beverage into the thermos, the outer surface becomes too hot to touch, and ...
I purchased a Stanley thermos in April, but it started leaking shortly after. Following their instructions, I filled out a warranty claim form on the Kutup Ayısı website and received confirmation that my claim was approved. They asked me to send the product via cargo, which I did immediately. Howev...
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