About one year ago, I purchased a Stanley thermos through Hepsiburada. Last week, due to paint peeling and color fading on the body, I sent the product for warranty service via Aras Cargo. Knowing that Stanley products are covered by a lifetime warranty, I expected this issue to be resolved under warranty.
However, I was informed that the product would only be returned to me because its “authenticity could not be verified.” Claiming authenticity concerns for a product purchased from a major and reputable platform like Hepsiburada, and excluding it from warranty coverage without any clear explanation, is completely unacceptable to me.
I expect Stanley to stand behind its product, to verify the authenticity of my thermos if necessary through the official sales channel, and to repair the color fading issue under warranty. I also request a clear and written explanation regarding this process and ask that my grievance be properly resolved.
I purchased a Stanley thermos from Hepsiburada on 13.5.2024, expecting the high quality and reliability the brand is known for. However, the thermos fails to retain heat as advertised, with hot water cooling down after just 2-3 hours and the exterior giving off heat. Today (21.8.2024), I registered ...
I purchased a Stanley thermos through Hepsiburada and registered its warranty with the importer, Kutupayısı. I sent the thermos in for warranty service due to heat loss issues, but the response I received was baffling. I tested the thermos with both hot liquids and ice, but the heat loss occurred wi...
I purchased a Stanley thermos less than a year ago, trusting its claim of being made from “stainless steel” and backed by a lifetime warranty. To my surprise and disappointment, I recently discovered rust forming inside the thermos. A rusting product that is supposed to be stainless? That’s simply u...
On November 30, 2022, I bought a Stanley 1.9 liter stainless steel thermos from Hepsiburada.com Order no: 910 823 872 I bought a Stanley 1.9 liter sta...
I purchased a Stanley thermos a year and a half ago, expecting high quality and durability as advertised. These thermoses are marketed as stainless steel and come with a lifetime warranty, yet mine has started peeling and rusting at the bottom. This is completely unacceptable for a product that is ...
Comments