I purchased a Stanley Classic thermos via Trendyol. After about one year of use, I noticed rust forming on the base of the inner surface. This is very disappointing for a product that is marketed as long-lasting and backed by a 25-year warranty.
Since the thermos is still under warranty, I opened a service request with Kutup Ayısı, Stanley’s service partner. However, I have not received any response or follow-up regarding my complaint. This lack of communication has added to my frustration, as I expected quicker support from such a well-known brand.
I am requesting a full replacement of my defective thermos under the warranty. The product should not develop rust after such a short period, especially when used properly. I kindly ask that Stanley and its service partner resolve my issue promptly and restore my confidence in the brand’s durability promise.
I purchased a Stanley thermos 2-3 years ago, and it has started losing heat retention. When I bought the product, I registered it for warranty through Kutup Ayısı, as instructed. I reported the issue to Kutup Ayısı, but my warranty claim was rejected without any justification. When I sought clarifi...
I used my Stanley thermos for 3.5 years without any issues, but over the past year, it has completely lost its insulation. The exterior gets extremely hot, and within just 1-2 hours, my drink starts cooling down—far from the long-lasting heat retention Stanley promises. I contacted Kutupayısı, the ...
I purchased a Stanley thermos in April, but it started leaking shortly after. Following their instructions, I filled out a warranty claim form on the Kutup Ayısı website and received confirmation that my claim was approved. They asked me to send the product via cargo, which I did immediately. Howev...
I purchased a Stanley thermos less than a year ago, trusting its claim of being made from “stainless steel” and backed by a lifetime warranty. To my surprise and disappointment, I recently discovered rust forming inside the thermos. A rusting product that is supposed to be stainless? That’s simply u...
I am writing to express my frustration regarding a Stanley thermos that I purchased through Amazon. Unfortunately, the product is not functioning as expected and has a significant issue with heat retention. When I pour a hot beverage into the thermos, the outer surface becomes too hot to touch, and ...
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