Npower Business Solutions Overcharged Me and Provided Poor Customer Support

Working with Npower Business Solutions was challenging, and their service has left me wondering about their dependability. I ran across unanticipated billing problems when switching to their energy services for my little company. When I looked over the specifics, I found differences in the standing costs and use calculations; my invoices were much more than expected. When I contacted customer service, I discovered their system was ineffective and slow. They looked reluctant to own the mistakes and frequently offered vague responses. The problem still feels unsolved; it required several calls and follow-ups simply to achieve a partial fix. I expected far better responsibility and communication for a company offering business solutions.