Working with Npower Business Solutions was challenging, and their service has left me wondering about their dependability. I ran across unanticipated billing problems when switching to their energy services for my little company. When I looked over the specifics, I found differences in the standing costs and use calculations; my invoices were much more than expected. When I contacted customer service, I discovered their system was ineffective and slow. They looked reluctant to own the mistakes and frequently offered vague responses. The problem still feels unsolved; it required several calls and follow-ups simply to achieve a partial fix. I expected far better responsibility and communication for a company offering business solutions.
With Npower Business Solutions, I have had a somewhat difficult experience; their lack of structure has greatly stressed me. My billing showed anomalies considerably greater than what was first quoted after I moved my company energy account to them. I contacted customer service right away, but inste...
When I choose Octopus Energy, I had great expectations, but my experience has been quite unpleasant. I signed up and was not advised of the real rates I would be charged. Later, I was informed their end had a "mix-up," but this error locked me into a far higher tariff than I had planned or agreed up...
I just changed my energy source from SSE Energy Services, and soon after they opened a conflict against my account. This was more than a year ago, and during that period they reassessed my consumption and asserted I owe them an outrageous sum (almost £5,000). Though I have tried to fix things severa...
Having spent several years with Octopus Energy, things were good until they started utilising projected bills from September 2023 onwards. Later on, I found out that although I had never been told, my smart meters had not been communicating as they should. They knew about the problem, but they negle...
Since June, when I asked SSE Energy Solutions to handle a change of tenancy for an empty retail space, I've had nothing but trouble with their billing. More than 9 false invoices indicating enormous power consumption have been sent to me, even though I have submitted photographic evidence of the met...
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