I signed up for mobile service back in January, my bill has been higher than the $70 (including taxes) they quoted me, I like to keep my budget on track, and these extra charges are throwing things off. Looked at my bills from the beginning, checked the billing history in the system, maybe there's been a mistake somewhere, and I've been getting charged extra for something. If that's the case, it would be awesome if you could fix it and credit me back the difference. Also, while we're figuring this out, would you mind pausing my autopay untill you check the rest? I'd just feel better checking the bill myself before anything gets paid, please contact me with the details.
Even though I chose the top-tier plan and the unlimited package, I've noticed that my points are still not enough. I've been a loyal customer who pays their bills on time every month for seven to eight months, and I expect to be rewarded for my service. When I recently called your customer service, ...
I'm a Vodafone postpaid customer with a $54 monthly package. My plan only includes internet access, which justifies the price. However, I recently encountered a strange problem. When I briefly turned on mobile data, I received notifications that I had used up 80% of my data allowance. Normally, I pa...
Recently, I had a problem where my money was held up while I was sending it through the app. I've been waiting for a refund for a month now, but it still hasn't been processed. I tried to call the "Money Pay" customer service number, but all they did was ask me for a receipt from Gmail. Nothing else...
I initially signed up for BetterMe under the impression that I was using a free trial plan. At no point did I authorize or knowingly switch to a paid subscription. I never used the app after the trial period, and yet, without any clear notification or consent, BetterMe charged me under a paid plan. ...
I am constantly being overcharged on my Vodafone bill, and it's becoming a recurring issue. Despite having no usage beyond my plan's limits, and even being on a fixed data plan, my bill consistently shows an additional charge for a non-existent extra package. It's truly frustrating to see an extra 3...
Comments