On January 10, I noticed my phone bill was more than I thought it would be. Usually, it's ₺550, but this time it came to ₺610. I turned off the extra charges, but I'm still seeing money taken from that feature. I'm really frustrated with Turkcell and I've decided to stop using their services since the bills are just too high to handle. It seems really unfair to be hit with extra charges each month without any clear reason why. I'm having a tough time keeping up with payments, and this has just made my financial situation even more stressful. It seems like these surprise charges just keep coming, and I'm not sure how to fix it. I just want a bill that’s fair and matches what I use.
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
Each month, I receive payments from the Turkcell operator that are higher than my bill amount. I've reached out to customer service several times, clearly stating that I have not gone over any limits or made any extra purchases. Regardless of my objections, they insist on blaming me for lies, contin...
I used to have a Turkcell phone line, but I recently stopped my contract because the time I was supposed to keep it was up. When I called customer service twice, they both told me I would only be charged for the time I used. At first, the balance showed ₺97, which seemed fair. When the bill came, th...
Turkcell hasn't taken responsibility for a ₺1000 (almost $30) overcharge on my account, which happened because of an internet outage from one of their corporate partners. This situation wasn’t my doing, but instead of dealing with it properly, Turkcell acted like I was to blame by threatening to tak...
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