I applied to become a member business with Sodexo and sent the required documents to the email address provided in the initial instructions (m*****************@sodexo.com) on 05.08.2024. However, when I contacted customer service, I was told to send my documents to a different email (m*******************@pluxeegroup.com). This raises a question: why was I given an initial email address if I'm now supposed to send my documents elsewhere? Additionally, the representative mentioned missing documents that were never communicated to me, including a request to fill out my bank information on the form—how do they know it's incomplete? I've been waiting for a month, intending to print a thousand brochures. If this continues, I'll have to print them with other meal voucher companies' logos because I can't wait any longer for yours. Please clarify this situation and expedite the process. Thank you!
I’ve been trying to register my restaurant with Sodexo for about 9 months now, but I still haven’t been able to complete the membership. I’ve called at least 15 times, and each time they say something different is missing. I send the required documents repeatedly—sometimes the same document three ti...
We are experiencing a very negative situation as a company regarding our Sodexo (Pluxee) employee meal cards. We completed the payment for the meal cards on November 18, but even after 13 days, the order status in the system still shows as “preparing.” Despite the payment being processed, the cards...
Since October 6, 2025, I have submitted multiple applications through the Pluxee website to become a member business. However, Pluxee does not accept my electronic wet signature, which is valid and recognized by public institutions, government offices, and banks. I encounter the same issue with ever...
I need to address the fact that my refund of 15,000 ₺, mistakenly deposited into my Sodexo card, has not been processed. Despite numerous emails and sending back a requested document with my signature, over a month has passed with no progress on my refund. Unfortunately, there's no direct contact pe...
