Socios.com Account Withdrawal Restricted

Socios unexpectedly shut down my account without offering any explanation. Even after submitting all the necessary documents, there has been absolutely no response. I've been dealing with my account being restricted for the past three weeks, and this is a completely new experience for me compared to other exchanges I've used. I find myself in a pressing situation where immediate access to my funds is crucial, yet unfortunately, withdrawals are currently disabled. I contact them on a daily basis, but even the live support team states that they lack the power to provide any help.