5
Sezer is very satisfied with the result
Resolved

Slazenger Shoe Pair Don't Match One Another, One Shoe Is Smaller

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June 12, 2023 7:02 am
75
Sezer's Thank You Message
“Thank you, the problem was resolved in a short time.”

Just found out that the shoe pair I bought has mismatched sizes! One shoe is too big, the other too small. This unacceptable discrepancy has caused immense discomfort, making it impossible for me to wear these shoes without enduring excruciating pain.  This is a highly concerning issue that reflects poorly on your esteemed brand's reputation.  As a loyal customer, I kindly request a prompt rectification of this situation. Can someone please help me get a replacement pair that fits properly? Your products should meet the high standards expected from your brand. To be honest, if I can't get this sorted out, rest assured neither I nor my family will buy one more piece of your items. 

Progress
Progress

June 16, 2023 2:24 pm

I bought shoes from Slazenger, one of them is big and the other is small, a manufacturing defect, and I normally wear size 42. I asked for my own size, and one of my feet is all wounded. I wrote here, they gave me a customer number, I sent the shoes, and they have been delivered for 3 days now. They neither respond nor get back to me. I kindly request your immediate assistance and believe that the necessary action will be taken.

June 12, 2023 11:23 am (4 hours after complaint)
June 16, 2023 3:58 pm

Dear Customer, the product you sent to us has been added to the exchange list and will be dispatched to you as soon as possible. Thank you for your understanding and we wish you a good day.

June 19, 2023 11:03 am

Dear Customer, upon your request, the product you experienced issues with has been replaced and dispatched to you. The tracking number for the shipment has been sent to you via SMS. We wish you a good day.

Sezer
Sezer
June 21, 2023 12:52 am

Thank you, the problem was resolved in a short time.

July 20, 2023 10:28 am

Dear Customer, we thank you. Based on our recent conversation, information regarding your request has been shared. We wish you a good day.

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