Skoda Refused to Replace My New Superb Prestige Despite Serious Safety Issues

I purchased the New Superb Prestige 1.5 TSI vehicle from Doğuş Oto Maslak on behalf of my wife. I drove the vehicle for 2,997 km without any issues. A month later, I found the vehicle's doors were open, and the battery had completely discharged. I contacted Skoda Roadside Assistance, and they sent someone to jump-start the vehicle. A technician from Skoda Service came to our house, checked the vehicle, confirmed it was working and left. My driver and I verified that the vehicle was indeed operational. However, three hours later, the vehicle stopped working again. We called Skoda Roadside Assistance once more, and the vehicle was taken to Doğuş Maslak Skoda Service by my driver, along with a list of all the assistance system error codes.

For three days, I tried to get information about the vehicle from the service consultant, M***, who assured me they would call once they identified the issue. On 22/8/24, they called and informed me that no malfunction was found, the battery had been boosted, and they had kept the car in a closed garage for five days before starting it again. They also tested it for 50 km but found no issues. They mentioned that many New Skoda Superb models have experienced similar problems. A Skoda automotive group employee warned me that the issue could arise while driving in traffic, posing a serious safety risk, potentially leading to injury or death. Given this, I requested a return or replacement of the vehicle with the same model. No response was provided to my requests.

I informed the service that I would not collect the vehicle until the problem was identified and a permanent solution was confirmed. On 28/8/24, the service consultant contacted me again, stating that Skoda’s Turkish distributor, Yüce Oto, had instructed them to deliver the vehicle to me in its current state. I reached out to Yüce Oto and reiterated my request for a replacement or return. They promised to get back to me within 24 hours. When they did, they offered to give me the first service free of charge if I took the vehicle in its current condition. I declined, as this is a critical safety issue. I expect this matter to be resolved immediately, either through an exchange or a full refund.