On September 8, 2024, I purchased a pair of light-up shoes for my son from Skechers. Approximately 1.5 months later, the lights on both shoes suddenly stopped working. I submitted the shoes to the store for inspection, and I received a message stating that the shoes had been examined and that there was no manufacturing defect. However, I question what non-manufacturing issue could possibly cause the lights on both shoes to stop functioning simultaneously. When I visited the store to collect the shoes and expressed my dissatisfaction, I was advised to send the shoes for inspection again, as “perhaps a different outcome might result.” Following this suggestion, I resubmitted the shoes for inspection on Monday, December 2, 2024. On Saturday, December 7, 2024, I received the same message once again, stating that no manufacturing defect was found. I would like to know when exactly the shoes were sent to your R&D center for inspection between December 2 and December 7, and how the inspection was carried out to reach this conclusion so quickly. What other reason, aside from a manufacturing defect, could cause the lights to stop working when pressed or stepped on? I kindly request an explanation for this matter. Given all these circumstances, I request that the defective shoes purchased on September 8 be replaced to resolve this inconvenience. Thank you for your attention to this matter.
On March 17, 2025, I purchased a pair of Skechers light-up shoes for my child, expecting both quality and durability from a globally known brand. Unfortunately, within just three months, the lights completely stopped working—a key feature of the product and the reason we chose this model. Trying to...
I purchased a pair of Skechers sneakers in March 2024, and despite wearing them only occasionally, the sole has collapsed, and the heels are showing significant wear. When I brought the shoes to the store for inspection, I was told there was “no manufacturing defect.” It's been six months since I bo...
I purchased a pair of Skechers D’Lux Walker Sandals from the official Skechers online store on October 31, 2024. Since the weather only recently warmed up, I’ve worn them for just 5–6 days total. Despite the minimal use, the sandals already show noticeable wear and tear—and what’s worse, the worn ar...
I bought two pairs of Skechers sneakers—one for summer, one for winter—on January 19, 2024, directly from a Skechers store. I was told both pairs came with a 2-year warranty. Despite wearing the shoes only during their respective seasons, the inner heel lining on both pairs became severely worn and ...
I purchased Skechers shoes on July 2, 2024, and by November, they were in terrible condition. I returned the shoes to the store, where I was told they would be sent to Skechers for inspection. After waiting a month, I received a response claiming the damage was due to "user error," and my complaint ...
Comments