Durability Problems with Skechers Shoes

43

My son needed new shoes, so I headed to the Skechers store in Optimum Izmir at the beginning of September. Within a month, the glued section at the front began to separate. We made the mistake of purchasing this brand in the hopes that it would last and be of high quality, but after only a month it was in a terrible state. We returned the shoes to the shop, but they gave us the runaround that it was our fault. There was never any water or mud on the shoes, and they were never washed, wiped down with a damp cloth, or rubbed with a cloth. Why this is a customer service issue is beyond me. My son wore these shoes for maybe a month, and we spent about 1800 TL on them.

November 6, 2023 9:16 AM (1 day after complaint)

Dear Customer, Thank you for taking the time to bring this matter to our attention. Skechers Customer Communication Center

Ayfer
November 6, 2023 10:21 AM

So, do I need to contact customer service to report the issue?

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