Sinbo Refused to Replace My Faulty 1-month-old Device and Ignored My Request
I got a Sinbo device only a month ago, and it's already given up on me. I had higher hopes for the company, but it seems they're completely dodging accountability for the defective product. I contacted customer service and included my invoice, expecting a replacement, but their reply was totally indifferent and dismissive. They just said they "don't handle that kind of work," and their attitude was clearly indifferent. It's really annoying to feel overlooked, especially with how fresh the product is. I expected more from Sinbo, but this whole situation has been pretty disappointing. I’m looking for a replacement or a suitable solution to this problem, as it’s not okay for a brand to ignore its customers like this.
Dear Consumer, Information has been shared by contacting you through the phone number you provided regarding the product in question. Our company, which operates with the principle of 100% Customer Satisfaction, carefully evaluates all requests from our consumers. We kindly ask you to continue sharing your thoughts about our company's products and services with us so that we can provide you with better service. Sincerely, Sinbo Customer Relations Center
"My issue has not been resolved."
