Disrespectful and discriminatory behavior at Superstep Istanbul Airport, complaint against a staff

9

On 14 July, my family and I had a very upsetting experience at the Superstep store in Istanbul Airport due to the behaviour of one of the staff members. The male staff member behaved in a racist and condescending way toward us, repeatedly rolling his eyes and looking at us with clear anger. This attitude made us feel extremely uncomfortable and unwelcome as customers. My father in particular was deeply hurt by this interaction and the way we were treated. We did not feel respected or treated equally, and this has negatively affected our perception of your brand. I am requesting that Superstep investigate this incident, ensure that the staff member is properly addressed and trained, and take steps so that customers are treated respectfully in the future. I also specifically ask for an apology from this staff member to my father for the way he was treated during this visit.

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