My Siemens built-in oven has experienced its 5th circuit board failure while still under warranty. Most recently, on May 11, 2024, it malfunctioned again right after a board replacement. Upon contacting Siemens service, technicians inspected the unit, including voltage levels, which were stable at 229 volts. Since purchasing, the oven has encountered 5 circuit board failures, prompting 5 replacements. When it malfunctioned again within a day, I requested a product replacement, as this was highly abnormal. Other Siemens appliances in my home, dating back to 2009, have never had such issues. However, the oven's repeated failures led me to request a replacement. The service representative, Ms. A*****, called on May 17, 2024, denying the replacement request, citing user error. I rebutted, stating the oven wasn't even in use when it malfunctioned. She attributed it to voltage fluctuations. I demanded proof, suggesting a report from the power company, which they couldn't provide. I obtained a report independently, confirming stable voltage during the malfunction. Siemens' refusal to honor my replacement request and their baseless allegations are unacceptable. I will escalate this to the Consumer Court if my request isn't met, and I will inform Siemens headquarters via email.
On 27.12.2023, we purchased a Siemens refrigerator, and since then, our stored items have been consistently spoiling. As the summer arrived, the problem only worsened. We called for service, but instead of addressing the issue, we were criticized for supposedly opening the door too often. The servic...
Hello, the Siemens built-in oven I bought on 24.11.2022 burns its sides and does not cook evenly. For this reason, I contacted the service many times, but the service could not detect the malfunction. The last technical service from Ankara determined that the thermostat of the oven was broken. Of co...
Dear Sir/Madam, I recently noticed a coating defect in the inner chamber of my Siemens oven, which I purchased approximately one year ago. The issue is located in an unused corner of the chamber. Although it is not in an area that comes into direct contact during use, I believe it does not meet the ...
Hello, in June, I purchased a Siemens built-in oven. After using it for a while, I noticed issues with the cooking process two months later and wanted to create a service record. The service team mentioned a charge for cooking, which I declined. Later, the company called me, stating that they would ...
The air conditioner I purchased on 11/28/2023 has been causing noise problems since the day it was installed. Despite 11 visits to my home, my problem was not resolved. The technicians who came did their best. They tried to solve the problem with soundproofing tapes upon the guidance of the Siemens ...
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