We bought our Siemens refrigerator 8 years ago, trusting the brand name. But from the very first month, we faced issues. There was a bad odor inside, and the service team blamed a faulty digital temperature display. One team said the entire fridge needed replacing, but instead of following through, Siemens sent a different team who contradicted the first and claimed there was no need for a replacement. From the beginning, Siemens has consistently avoided taking responsibility for their faulty product.
Now, 8 years later, the fridge stopped cooling altogether. The authorized service came and said the fan motor had to be replaced. We paid ₺8000. But just one week later, the same problem returned. When we called again, we were redirected to another service center, and the ₺8000 we paid was never refunded.
I’m done with Siemens. The brand might sound reliable, but their service and accountability are seriously lacking. I will never buy another Siemens refrigerator again. Siemens, you need to refund the money for the faulty repair and stand behind your products.
On 27.12.2023, we purchased a Siemens refrigerator, and since then, our stored items have been consistently spoiling. As the summer arrived, the problem only worsened. We called for service, but instead of addressing the issue, we were criticized for supposedly opening the door too often. The servic...
2 months ago, we noticed that the normal compartment of our refrigerator, which we have been using for 5 and a half years, started freezing the products. We contacted the Siemens authorized service about this. The guy who came told us that the main card and another part had failed, but that the prod...
We received support from Siemens’ own technical service two months ago because our refrigerator was not cooling. The service personnel replaced the door switch, sensor, and styrofoam, but we later realized they were not acting in good faith. We were charged ₺5,300 for parts and ₺700 for the service ...
We bought a Siemens refrigerator for my mom, trusting the brand's quality. She used it for about 9 years, which isn't a long time for household appliances, especially when you're retired and expect it to be your last refrigerator, having paid more than other models on the market. The refrigerator br...
Hello, after my Siemens refrigerator broke down, I deeply regret choosing another Siemens refrigerator. Of course, it’s understandable that a faulty appliance might occasionally be delivered, but what happened afterward was beyond reason—lacking empathy, care, and at times even felt harsh and incons...
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