Since April 30, I have been trying to confirm my face on Sidra Chain; yet, no matter what I do, it simply does not work. The system honestly irritates me since it constantly rejecting my efforts. For facial verification, they have these incredibly inflexible and honestly kind of nonsensical restrictions. It still fails even if I do every single step exactly as advised. Still nothing—have tried several lights, angles, even equipment. Verifying should not be this difficult. They really must either provide some appropriate support to enable individuals to get through it or repair the system.
I created an account on Sidra Chain and, as part of the process, I submitted my identity documents and selfies for verification. I uploaded the front and back of my ID, as well as a selfie where I am holding both sides of the ID. However, despite completing these steps, my account was not verified, ...
On 27 November 2025, my Sidra Chain account was blocked during the login process because the system claimed that my face did not match the previous records. The only change in my appearance is that I recently cut all my hair, and due to this, I am now unable to access my account. I contacted Sidra C...
I’ve been working on my KYC verification in the Sidra Chain app, but every time I try, I keep running into errors and it won’t accept my documents. I went through all the steps and double-checked everything, but I'm still stuck at this point. It’s really tiring to keep facing the same problem repeat...
I’ve been trying to complete my KYC verification on the Sidra Chain app, but my documents have been stuck under review for a long time, and I’m unable to move forward. It’s exhausting to face the same issue over and over again without any guidance or proper support. I’ve reached out Sidra Chain cust...
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