I created an account on Sidra Chain and, as part of the process, I submitted my identity documents and selfies for verification. I uploaded the front and back of my ID, as well as a selfie where I am holding both sides of the ID. However, despite completing these steps, my account was not verified, and the system does not offer any option to re-verify or re-submit my documents. I have been facing this issue since December 2024, and I could not find any customer support contact for Sidra Chain to get help or clarification about my verification status. I am currently stuck, as the platform shows that I am not verified but does not allow me to try the process again. I kindly request that my situation be reviewed and that I be provided with a clear way to re-submit my documents and selfies for verification, or an alternative method to complete the verification process so that I can properly use my Sidra Chain account.
I have multiple Sidra Chain KYC Portal accounts for myself and my family members, and all of them have been stuck in “Pending” status for a very long time. I uploaded all the required documents for KYC on 18 June 2024, but even after about nine months, none of the accounts have been verified. All do...
I’ve been trying to complete my KYC verification on the Sidra Chain app, but my documents have been stuck under review for a long time, and I’m unable to move forward. It’s exhausting to face the same issue over and over again without any guidance or proper support. I’ve reached out Sidra Chain cust...
On 27 November 2025, my Sidra Chain account was blocked during the login process because the system claimed that my face did not match the previous records. The only change in my appearance is that I recently cut all my hair, and due to this, I am now unable to access my account. I contacted Sidra C...
I joined Sidra Chain in 2022, but my account is still not verified. I tried adding another KYC, and I was informed that my account was suspended. Sidra Chain, please consider my situation and verify my account. I am the real owner of the account, and I am requesting that you unsuspend my account as ...
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