I am using the Sidra mobile app on a Vivo v2026 device and I have been unable to log in for about a week. I had logged out because I was having a problem with claiming tokens, and since then, every time I try to log back in, the app tells me that I must complete a captcha, but no captcha is displayed on the screen. Because of this, I am completely blocked from accessing my account. I contacted Sidra support via sidrasupport.com and was given the ticket ID “cmm5cwq3e0pdqo801bd4mxvcj” and asked to save it, but I have not received any reply or solution so far. I still cannot log in and the same captcha error continues. I request that you investigate this login problem, clearly explain why this captcha issue is occurring, and provide me with a working solution so that I can access my Sidra account again without errors.
I have been unable to access my Sidra account through the Sidra mobile app on my Samsung Galaxy S20+ for about a week because the system is asking for an authenticator, even though I do not have any authenticator app connected to my Sidra account. When I try to sign in, I am blocked at the authentic...
I use the Sidra mobile app and have been securing access to my account with Google Authenticator on my Android device. Recently, I mistakenly deleted all my verification codes in the Google Authenticator app, and as a result, I completely lost access to my Sidra account, which was protected with two...
I am a user of the Sidra mobile app and as of yesterday, 04/12/2025, I discovered that my account has been deactivated. When I try to log in, the application displays “Account Deactivated” and I am unable to access my account at all. I have not yet been able to reach customer service about this prob...
I have been using my Sidra Chain account via Google Chrome since 2025, and I have been regularly claiming my tokens. I also completed the KYC process, and my account was verified. Despite this, my account now appears as deactivated, and when I try to log in, it shows the message “could not authorize...
I have been using the Sidrachain mobile app, and on 17 February 2026 my account was suddenly deactivated without any explanation. I did not receive any prior warning or clear notice about a violation, and I am unable to access my account or use the services. After noticing the deactivation, I contac...
Comments