I have been unable to access my Sidra account through the Sidra mobile app on my Samsung Galaxy S20+ for about a week because the system is asking for an authenticator, even though I do not have any authenticator app connected to my Sidra account. When I try to sign in, I am blocked at the authentication step and cannot proceed to my account at all. Up to now I have not been able to solve this on my own and I have not yet contacted your customer support directly, so I am reaching out through this complaint to request urgent assistance. I kindly ask Sidra to help me regain access to my account and to disable the authenticator requirement on my profile, as I am not using any authenticator app linked to Sidra. I expect this issue to be investigated and resolved as soon as possible so that I can log in normally to my Sidra account without being blocked by an authenticator that I do not have configured.
I have been unable to access my Sidra Chain account for about two months, since around 10 October 2025. When I try to log in, the system suddenly asks for a Google Authenticator code, even though I never activated or linked Google Authenticator to this account. Because of this, I am blocked at the G...
I have been unable to access my Sidra Chain account for about two months on my Android phone because the system suddenly started asking me for a Googl...
I have been unable to access my Sidra Chain account through the Android application for about one month. Until this issue occurred, I was always logging in only with my password and had never activated or linked Google Authenticator or any other additional security method to this account. Recently, ...
I was using Sidra on an Android phone, which I lost about five months ago. My Sidra Authenticator codes were only on that device, and since then I have not been able to log into my Sidra account at all. I do not have any access to a clear Sidra customer support or help center channel, so I have been...
I have been unable to access my Sidra Chain account since 28 December 2025 because I lost access to my two-factor Authenticator when I changed my phone. When I try to log in, the system asks me for the Authenticator code, but I no longer have the app or the codes linked to my old device, so I am com...
Comments