I have a Tempo credit card that I use in Santiago de Chile and in February of this year I realized that withdrawals were being made by ShortMax from my card without my authorization. These charges are repeated approximately every 7 days and on one of those days they even debited my card twice. Tempo gave me a new credit card, but the problem continued, since they also attempted to charge the new card and only did not succeed because the limit was fully used. Today I made a purchase on Alibaba and entered my new card details there, and I suspect that the system may be saving the card and somehow that information is being used on other platforms, which could explain these repeated and unauthorized withdrawals. When I contacted Tempo customer service, they told me they could not do anything other than issue me another card, without offering a concrete solution or taking responsibility for investigating the fraudulent charges or helping me recover the money already withdrawn. I request that all unauthorized withdrawals be thoroughly investigated, that the corresponding amounts be refunded, that any fraudulent subscriptions or recurring charges linked to my card be cancelled, and that measures be taken to ensure that my card data is protected so that this situation does not happen again.
Recently, over the last two days, Shortmax has taken money from my bank card twice without my consent and without any subscription or purchase from my side. I did not approve any plan, package, or recurring payment, yet two unauthorized deductions have been made, which makes me feel that the app is ...
Although I subscribed to the Shortmax app only once, my card was charged three times yesterday and today, with each charge of 437 TL, for a total of three unauthorized subscription charges in a single day. Even though I only started the subscription once, these duplicate charges on the same day have...
I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...
I purchased a weekly membership through the Shortmax app and canceled the subscription before it expired. Even though the app shows my membership as canceled, for the past 2–3 weeks the system has continued to attempt to renew the subscription every week, and I keep receiving “insufficient funds” wa...
I deleted my Shortmax account before 23 February 2026, but despite not having an active account anymore, I have still been charged from my card through your website. I was using a weekly subscription before deleting my account. After deletion, I was charged multiple times, including on 23 February 2...
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