ShortMax Unauthorized Weekly Charges On Tempo Credit Card

I have a Tempo credit card that I use in Santiago de Chile and in February of this year I realized that withdrawals were being made by ShortMax from my card without my authorization. These charges are repeated approximately every 7 days and on one of those days they even debited my card twice. Tempo gave me a new credit card, but the problem continued, since they also attempted to charge the new card and only did not succeed because the limit was fully used. Today I made a purchase on Alibaba and entered my new card details there, and I suspect that the system may be saving the card and somehow that information is being used on other platforms, which could explain these repeated and unauthorized withdrawals. When I contacted Tempo customer service, they told me they could not do anything other than issue me another card, without offering a concrete solution or taking responsibility for investigating the fraudulent charges or helping me recover the money already withdrawn. I request that all unauthorized withdrawals be thoroughly investigated, that the corresponding amounts be refunded, that any fraudulent subscriptions or recurring charges linked to my card be cancelled, and that measures be taken to ensure that my card data is protected so that this situation does not happen again.