I purchased a one-time weekly membership through Shortmax Innovations Inc. However, there is no option to cancel my subscription, either within the app or through Google Play. Because of this, since November 20, I have been continuously receiving emails stating that my “subscription renewal failed.”
The subscription was registered to the email address h*******@gmail.com**, and I also deleted the account linked to that email. Despite this, I continue to receive the same emails. I have repeatedly requested cancellation of my subscription via email, but I have received no response at all.
At the moment, it appears that payment has not been taken because there is no balance in my account, but I am concerned that as soon as there is money available, a charge attempt will be made. I request that my subscription be canceled immediately, that automatic renewal be completely stopped, and that no attempts be made to charge my account under any circumstances.
On December 14, I purchased a weekly membership on the Shortmax app for Android using a special discounted offer. During the purchase process, it was clearly stated that I could cancel the membership at any time. However, when I later wanted to cancel, I could not find any cancellation option either...
I purchased a weekly membership through the Shortmax app and canceled the subscription before it expired. Even though the app shows my membership as canceled, for the past 2–3 weeks the system has continued to attempt to renew the subscription every week, and I keep receiving “insufficient funds” wa...
I am unable to cancel my subscription to the Shortmax app. There is no subscription cancellation option within the app, and because my subscription does not appear in the Google Play Store, I cannot manage it there either. There is also no section or guidance on their website for canceling the subsc...
I purchased a one-week membership from Shortmax TV. Before the subscription period ended, I wanted to cancel it; however, because my Shortmax TV subscription does not appear in the email account I used to sign up, I was unable to cancel the membership in any way. Despite this, the subscription conti...
On November 9, 2025, at 6:55:40 PM, I created a weekly VIP membership on Shortmax. After the first payment, I wanted to cancel the subscription, but I could not find the subscription in any of my Google accounts, so I was unable to cancel it. During this process, a second charge was made on November...
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