I am unable to cancel my subscription to the Shortmax app. There is no subscription cancellation option within the app, and because my subscription does not appear in the Google Play Store, I cannot manage it there either. There is also no section or guidance on their website for canceling the subscription.
For this reason, I emailed them requesting cancellation, but I have received no response. There is no phone number or live support available, so I have no other way to reach them. Despite all of this, on November 19, 171 TL was charged to my bank account for the subscription, and now that there are no funds in my account, it cannot be charged again.
I request that my Shortmax subscription be canceled immediately and that no charges of any kind be applied to my account going forward.
About two months ago, I purchased a weekly subscription in the Shortmax app on my Android device. A weekly charge of 442.76 TL continues to be deducted from my account, but no matter how many times I try or even delete the app, I cannot cancel the subscription. I have also submitted cancellation an...
I downloaded the Shortmax app via the Google Play Store and purchased a subscription through Shortmax’s own website. The only guidance on the site for canceling the subscription points me to the Google Play subscription menu, but my subscription does not appear in Google Play at all. Although I have...
My subscription to the Shortmax app renewed about two days ago, and nearly 450 TL was charged to my account. However, when I go to the subscriptions section in the Google Play Store, my Shortmax subscription does not appear at all. Because of this, I cannot cancel the subscription through the normal...
On December 14, I purchased a weekly membership on the Shortmax app for Android using a special discounted offer. During the purchase process, it was clearly stated that I could cancel the membership at any time. However, when I later wanted to cancel, I could not find any cancellation option either...
I purchased a one-time weekly membership through Shortmax Innovations Inc. However, there is no option to cancel my subscription, either within the app or through Google Play. Because of this, since November 20, I have been continuously receiving emails stating that my “subscription renewal failed.”...
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