I purchased a weekly Pass Pro package in the Shortmax app and want to cancel my subscription, but there is no cancellation option anywhere in the app. I downloaded the app on my iPhone and made the payment directly within the app by entering my card details. The package shows an end date of December 2, 2025, but there is no cancel button or subscription management section available to terminate the subscription.
As of today, I have searched the app multiple times for a cancellation menu or option, but I could not find one. The app also does not include any support, help, contact, or customer service section, so I cannot contact Shortmax directly. My subscriber number shown in the system is 167759889.
I request that my Shortmax subscription be canceled immediately, that only the current one-week package fee be charged, and that no further charges be made to my card under any circumstances. If any additional charges are deducted from my card, I request that those amounts be refunded. I ask that this matter be reviewed urgently and that the necessary actions be taken to terminate my subscription and remove my card information from the system.
On November 28, 2025, at around 9:37 PM, I purchased a weekly Pro subscription in the Shortmax app by paying with my card. The payment was successfully charged to my card, but after the purchase, I encountered a serious issue when I tried to manage or cancel my subscription. When I attempted to can...
I want to cancel my subscription in the Shortmax app, but there is no cancellation option available within the app. I have been experiencing this issue for about three weeks and have been unable to cancel my membership. I contacted the support team at s************@shorttv.live**, but I have not rec...
Today, I purchased a weekly Pro subscription through the Shortmax website. However, when I tried to cancel my subscription, it does not appear in the Store subscription section, and I am unable to complete the cancellation process. The payment was successfully charged to my card, but I cannot cancel...
I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...
On December 14, I purchased a weekly membership on the Shortmax app for Android using a special discounted offer. During the purchase process, it was clearly stated that I could cancel the membership at any time. However, when I later wanted to cancel, I could not find any cancellation option either...
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