I was using a weekly subscription in the Sohortmax app. Although I canceled my subscription on the app on December 11, 2025, payments have continued to be charged to my card for the past two weeks without my permission or consent. Two charges have been made from my card—one for about 438 TL and the other for about 439 TL.
Even though I canceled the subscription in time, I was wrongly charged, and this has caused me distress. It is unacceptable that these charges continue despite the cancellation I made within the app.
I have tried to contact the app’s support and relevant channels, but I have not been able to reach anyone and cannot access customer service. Therefore, I request that the full amount charged be refunded to my card and that I be given written confirmation that my subscription has been fully terminated. If this is not resolved, I will pursue my rights by filing a complaint with the Consumer Arbitration Committee (Tüketici Hakem Heyeti) and relevant authorities.
Although I subscribed to the Shortmax app only once, my card was charged three times yesterday and today, with each charge of 437 TL, for a total of three unauthorized subscription charges in a single day. Even though I only started the subscription once, these duplicate charges on the same day have...
I subscribed to a weekly subscription in the Shortmax app. However, the subscription has automatically renewed itself, and my card has been charged three times in a row. Even though I noticed the charges on the same day they were made, I was unable to cancel the subscription myself. The payments ar...
About two months ago, I purchased a weekly subscription in the Shortmax app on my Android device. A weekly charge of 442.76 TL continues to be deducted from my account, but no matter how many times I try or even delete the app, I cannot cancel the subscription. I have also submitted cancellation an...
On December 27, 2025, I subscribed to a Shortmax membership. Even though I canceled the subscription about 10 minutes later, 420 TL was charged to me, and this amount has not been refunded. Although I have the receipt/document showing that the payment was taken, I cannot reach Shortmax customer rep...
I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...
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