Shopier Refund Not Processed After Order Cancellation
On April 6, 2026, I purchased an abaya through Shopier with order number 718722708 for approximately $70. I canceled the order before the product was delivered, but even after more than two weeks, my refund has still not been processed. During this time, I contacted Shopier twice and only received automated responses stating that the issue was related to the seller. When I reached out to the seller, the situation became even more frustrating. Although the shipping tracking system shows that the product was delivered back to them, the seller claimed they never received it and blamed the shipping company for “losing” the package, attempting to hold me responsible. Additionally, their communication was extremely rude and unprofessional. The seller stated that $11 would be deducted as a shipping fee, which I accepted, but despite this, the remaining balance has still not been refunded. I expected Shopier to properly follow up with the seller and ensure that my refund was completed, but no effective action has been taken and no proper communication channel has been provided. As a result, I have been dealing with delays for over two weeks, facing both an uncooperative seller and a system that only provides automated replies. I request that, after deducting the $11 shipping fee, the remaining amount be refunded to me immediately, and that necessary action be taken regarding the seller and the shipping issue so I am not held responsible for a problem I did not cause.
I received my refund 25 days after the order date. I am happy to have gotten my money back, but I will never, ever shop from Melek Kaya Hijab or through Shopier again, and I will specifically warn everyone around me about this seller. Their attitude throughout this process was extremely unprofessional, disrespectful, and clearly unreasonable. No matter how beautiful their products may be, no level of quality or aesthetics justifies dealing with a seller like this. I would rather buy less attractive products from a respectful and reliable seller than ever deal with this seller again. This was my first experience with Shopier, and it will definitely be my last. I am glad to have received my refund, but this situation should never have reached this point or taken this long. For this reason, I am not thanking anyone except the Xolvie platform for their care and support throughout the process. As for Shopier and Melek Kaya Hijab, I wish them the kind of success that reflects their character, reliability, and approach toward their customers.
I received my refund 25 days after the order date. I am satisfied that I got my money back, but I will never, ever shop again from Melek Kaya Hijab or through Shopier, and I will warn everyone around me about this seller in particular. Their attitude during this process was extremely unprofessional, disrespectful, and plainly unreasonable. No matter how beautiful the products are, no quality or aesthetic value justifies dealing with a seller like this. I would prefer to buy less beautiful items from a respectful and decent seller rather than ever deal with this seller again. This was my first experience with Shopier and it will definitely be the last. I am pleased that I got my money back, but it should not have taken this long to reach this point. Therefore, I thank no one outside the Şikayetvar platform; I thank them for the care and support they showed. To Shopier and Melek Kaya Hijab, I wish them a success that reflects their character, reliability, and approach to customers.
I canceled my order, but the refund was processed only after 25 days. The seller deducted a ₺360 shipping fee, and this deduction was made according to our agreement, so I have no issue with that part. However, due to the long delay, communication problems, the seller’s disrespectful, unprofessional, and inappropriate behavior, as well as Shopier’s complete lack of response, apology, or explanation, my level of satisfaction is extremely low. I will never order from this company or this seller again.
The return process for the relevant order has been carried out by us within the legal timeframes, and the refund was completed without exceeding the 14‑day legal period. We would also like to note that the refund was processed before any complaint was filed. Throughout the process, it has been repeatedly communicated that the product has not yet physically arrived to us. The “xb” notation in the shipping records indicates that the product is considered to be in a lost status. Nevertheless, there have been insistences that it has reached us, and its loss has not been accepted. The delay experienced stems from uncertainty in the shipping process, not from our company. Nevertheless, to prevent any customer hardship, the process has been closely monitored and the refund completed within the legal timeframe. We also wish to state that we do not accept statements made during the process that target our brand, misrepresent the facts, or could damage our reputation, and we reserve the right to evaluate the matter within a legal framework if necessary. All correspondence and process records are in our possession, and all necessary information has been regularly provided to our customer. We submit this for your information.
The delivery of the missing cargo was received on 17.4.26. Within 7 business days, your return was made on 27.4.26. However, you filed a complaint on 30.4.26. We are only now seeing your complaint; the necessary follow‑ups will be provided. All emails and cargo movements are attached. You are only making defamatory and misleading unfounded statements about our brand.
I would like to sincerely thank the Şikayetvar platform for sharing every step of the process in detail. Some people might think such detailed updates are unnecessary, but this seller showed me how valuable these updates were. Thank you again to Şikayetvar for keeping me carefully informed about each stage of my complaint. My complaint was created on April 24, immediately after the disturbing conversation with the seller that is attached to the complaint as screenshots. The complaint was scheduled to be published around 19:00 on April 27; however, there is a stage before publication in which Şikayetvar notifies the seller/brand of the upcoming complaint a few hours in advance. After the seller was notified at 17:34 on April 27, I received an email from Shopier at 19:10 the same day about the pending return. In the Shopier system, the return appears to have been initiated at 19:00. I believe the seller’s remaining statements, allegations, and responses have already formed in the mind of anyone who truly understands the situation. The shared screenshots contain no new information. The way the parcel appears to have been delivered on my side is exactly how it appears to have been delivered on their side. Moreover, besides the fact that this is not a matter for which I am responsible or need to deal with, I would like to draw everyone's attention to this point: there are no details in either my screenshots or the seller’s screenshots indicating that the parcel is “lost”. These details seem to exist only within a “code” that only the seller can see; according to them, this code is hidden in a censored buyer name. If they had truly cared about not “victimizing” me from the beginning, that conversation would not have taken place in that tone and with those words. The return would have been processed before Şikayetvar intervened, and the upcoming complaint would have been resolved long before Şikayetvar notified them. It is truly quite interesting. The Şikayetvar platform gave the seller a chance to quietly correct the situation by notifying them before the complaint was published; however, they chose to use this courtesy process to turn the situation to their advantage. I believe it is a completely legitimate request not to let your brand name be damaged. The first step toward that is paying attention to the tone and style you use when speaking with your customers, preserving honesty, reliability, and fairness. May you be able to implement these.
I would like to sincerely thank the Şikayetvar platform for sharing every step of the process in detail. One might think such detailed updates are unnecessary, but this seller showed me how valuable these updates are. I thank Şikayetvar again for informing me carefully about each stage of my complaint. My complaint was created on April 24, immediately after the disturbing conversation with the seller that is attached to the complaint as screenshots. The complaint was scheduled to be published around 19:00 on April 27; however, before publication there is a stage where Şikayetvar notifies the seller/brand of the pending complaint a few hours in advance. After the seller was notified at 17:34 on April 27, I received an email from Shopier at 19:10 the same day about the upcoming return. In the Shopier system, the return appears to have been initiated at 19:00. I believe the seller’s remaining statements, allegations and the responses to the comments have already formed in the mind of anyone who truly understands the situation. The shared screenshots contain no new information. The shipment appears to have been delivered on my side the way it looks, and it appears to have been delivered the same way on their side. Moreover, besides the fact that this is not something that falls under my responsibility or that I have to chase, I would like to draw everyone's attention to this point: details indicating that the cargo is “lost” are present in neither the screenshots I shared nor those shared by the seller. These details seem to exist only within a “code” that only the seller can see; according to them, this code is hidden in the censored buyer’s name. If they had truly cared about not “victimizing” me from the beginning, that conversation would not have taken place in that tone and with those words. The return would have been processed before Şikayetvar intervened, and the pending complaint would have been resolved long before Şikayetvar notified them. It is truly quite interesting. The Şikayetvar platform gave the seller a chance to quietly correct the situation by notifying them before the complaint was published; however, they chose to use this courtesy process to try to turn the situation to their advantage. I believe it is a completely legitimate request not to let your brand name be damaged. The first step toward that is paying attention to the tone and style you use when speaking with your customers, preserving honesty, reliability and fairness. May you be able to apply these.
And finally, I thank the seller; because you have made me even more certain in my decision not to shop with you, with you, and the Shopier platform again, and to sincerely warn everyone I care about to stay away from you. Have a good day, Şikayetvar.
