Shopee marked my item as delivered but I never received it, how can I recover my purchase?

🔹 Why does this happen?
• Couriers may falsely mark items as delivered due to system errors or logistics shortcuts;
• The package might have been delivered to the wrong address or left unattended and stolen;
• Shopee’s system may auto-complete the order if no action is taken within a set time frame.

🔹 How to recover your purchase:
• Immediately contact Shopee Customer Service with your Order ID and explain the issue;
• Request proof of delivery (POD), such as a photo or signature confirmation from the courier;
• File a dispute or appeal through the app before the refund/return window expires;
• If support is unresponsive, escalate the case to a supervisor or open a complaint with your payment provider;
• Save screenshots of all conversations, your order details, and delivery status for evidence.

❗ Shopee refuses to resolve the issue or won't respond?

👉Share your experience on Xolvie👈. This can alert other users and push Shopee to improve their handling of such cases.