For the shipment with barcode EV0513***58CN, I paid a total of ₺2422.95, including tax. Upon delivery by PTT Cargo, I was unexpectedly charged a ₺700 shipping fee. I received no notification about this charge during or after the purchase. Additionally, I believed that shipping was free for orders over ₺900. I request SHEIN to provide clarification and proper information regarding this matter.
I added about ₺970 worth of products to my cart on Shein. When I proceeded to checkout, I expected around ₺300 for shipping, but I was shocked when the total came out to ₺1900. Upon checking, I saw a customs duty charge of ₺580. I always thought customs duty was paid to PTT upon delivery, but it see...
On August 10, 2025, I placed an order on Shein for a dress to be delivered to Bitlis. My invoice clearly lists the product price and a ₺333 customs fee as separate charges. However, there was no information anywhere in the ordering process—either during checkout or payment—about whether I might be c...
I placed an order on Shein (Order No: GS01CB60F006616P) and paid ₺1,167.19 in total. However, the tracking now shows a “delivery failed” status, and I have not received my products. Shein has not provided any details about which courier company is handling my package or where my items currently are....
I recently purchased a surprise box from SHEIN, and a payment of ₺78.26 was taken from my account. However, I didn’t receive any confirmation by message or email, leaving me with no information about my purchase status. I have the transaction receipts and screenshots as proof of payment. It’s extrem...
I recently placed an order on Shein worth ₺2,000, but several of the items arrived with poor stitching and some were even damaged or broken. Naturally, I decided to return them. However, when I initiated the return process, I was shocked to see that I would be charged ₺800 in return shipping fees. ...
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