On November 29, 2025, I placed order number 8005000181 through the Sephora mobile app, which was supposed to be delivered to my address in Gaziantep, but it has still not reached me. My order was marked as “product lost,” and no delivery has been made to me.
When I contacted Sephora about this issue, I was told that warehouse information could not be accessed, but during this time, neither were my products resent nor was any concrete solution provided. I am experiencing inconvenience regarding this order, which has a total value of $75.
My request from Sephora is that the items in my order be resent to my address in full as soon as possible and that the entire process be communicated to me clearly and transparently.
On April 6, 2025, I placed an order on Sephora’s website and chose to pick it up from the Emaar store. When I went to collect it on April 9, the store staff informed me that the product was damaged and said my order would be canceled. They offered me a larger size available in-store, which I purchas...
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
On 8 December 2025, I placed an online order from Sephora with the order number 8005067174. At the time of purchase, several gift items were automatically added to my cart, and I completed the payment with the clear expectation that these gifts would be included in my shipment. However, after the p...
On May 7, 2025, I purchased a 125 ml Terre d’Hermès perfume from Sephora online. Although the product arrived, its status on the app still says “Order Received”, not delivered. I didn’t open the box—not even the shipping pouch—because I decided to return it immediately. When I asked about returning...
On August 15, 2025, I placed an order through the Sephora app, but due to a system error the same order was processed twice. When I called customer service, I was told to refuse delivery of the duplicate package so it could be returned. On August 21, 2025, the package arrived via courier, and I did ...
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