The lack of response from Sephora to my repeated requests for samples that I never received is beyond frustrating. When I placed orders during the summer and drew attention to the missing samples, nothing was done and no one bothered to follow up with me. This issue has also occurred in-store, with cashiers displaying no concern or effort to resolve it. I've made it clear to both the local stores and the corporate office that this is an ongoing issue, and I've demanded a solution. However, my requests have been consistently ignored for unknown reasons. This is unacceptable and disrespectful treatment of a loyal customer. Now, I demand that Sephora take this matter seriously and find a permanent solution to not only provide me with the missing samples but also to prevent this from happening to other customers in the future.
For two days, I have been trying to contact Sephora’s customer service, but no one is answering my calls, and my emails are being ignored. This is beyond frustrating, especially considering that I requested a refund for a return made on the same day, within the same hour—yet they refused to process ...
On March 16, 2025, I made a purchase at Sephora Aqua Florya and requested samples, but they were never given to me. This isn’t the first time I’ve had this issue at this location. However, when I later checked my receipt, I noticed that the samples were added to my transaction, which means they were...
I’m deeply disappointed with my recent experiences at the Sephora store in Bursa Korupark. During my last two visits, I specifically asked for tester perfumes or serums, yet I was told both times that there were none available. When I asked again today—without even specifying a particular product—I ...
On December 24th and 25th, I participated in a game through the Sephora app and won a gift code. The code was delivered to me via email, and I attempted to apply it to a basket of items that met the campaign's conditions. However, the code gave an error message and I was unable to use it. I contacte...
For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times. Emails...
Comments