On Friday, October 11, I noticed on the Sephora app that I qualified for the Black Card status. However, when I checked my email for the gift notification, I realized that no email, SMS, or any notification had been sent to me. I reached out to customer service via email but have yet to receive any response.
I request that Sephora look into this matter and ensure that I receive my Black Card gift promptly.
I became a Sephora Black Card holder on April 15, 2025, but I still have not received any email regarding my Black Card gift or discount code. Although my points were reset as expected after the membership upgrade, I have yet to receive the promised communication about the Black Card benefits. Ther...
As a Sephora Black Card member, I was expecting my birthday gift and a 10% discount to be provided as part of the membership perks. However, I received no email or SMS notification about these offers. I was informed that I could pick up my birthday gift in-store, but visiting a store isn’t convenien...
I recently reached Sephora's Black Card status, but despite this, I never received any confirmation email stating that I became a Black Card member. On top of that, I have not received the promised 10% discount code or the free gift code either. I have been waiting for days, checking my email consta...
I’m a Sephora Black Card member, and despite it being my birthday recently, I never received any birthday code, gift, or notification—nothing was applied or defined to my account. I filled out the official contact form to report the issue, but there has been no response at all. This isn’t the first...
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