The previous week, I treated myself to some online shopping, taking advantage of a promotion that offered 15 free samples with any purchase over 4000 TL. However, despite spending more than 9,000 TL during the discount extravaganza on November 11th, customers did not receive the items for which they had been promised. My attempt to redeem 10,000 points for an original-sized Sephora product was unsuccessful, which added to the frustration I was already feeling. The gift item I chose vanished without a trace from my shopping cart, and it was never delivered to the recipient. The order number is 8002170713, thank you.
My online experience with Sephora took a turn I didn't expect. I ordered something with order number 8001741751, but it came as a gift even though it was exactly the same as what I had ordered. Because of this, I decided to send it back. Even though I sent back the unopened item right away and the c...
On 8 December 2025, I placed an online order from Sephora with the order number 8005067174. At the time of purchase, several gift items were automatically added to my cart, and I completed the payment with the clear expectation that these gifts would be included in my shipment. However, after the p...
I am extremely disappointed as the gifts promised with my Sephora purchase have not arrived. With a 1000 TL shopping, I was supposed to receive a skincare set for the Sephora purchase and a Deluxe foundation for the Dior purchase, as indicated in the promotions section. I specifically chose Dior and...
Sephora's behavior to deceive the customer in November discounts. I created 2 separate orders from Sephora on the same day on November 24. While one of my order was delivered last week, there was no movement in the other, I filled out an order information form 3 - 4 times and asked for information. ...
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