Missing Rewards and Testers on Sephora
The previous week, I treated myself to some online shopping, taking advantage of a promotion that offered 15 free samples with any purchase over 4000 TL. However, despite spending more than 9,000 TL during the discount extravaganza on November 11th, customers did not receive the items for which they had been promised. My attempt to redeem 10,000 points for an original-sized Sephora product was unsuccessful, which added to the frustration I was already feeling. The gift item I chose vanished without a trace from my shopping cart, and it was never delivered to the recipient. The order number is 8002170713, thank you.
Dear Valued Customer, Hello, We are pleased to assist you with any matter you may need regarding your requests. The follow-up process for your request has been initiated. During this process, we will continue to inform you via phone. Your issue will be resolved as soon as possible. We also thank you for your interest and understanding. We wish you a good day.
No one got back to me again.
