I am experiencing a serious issue with cryptocurrency withdrawals on 1win, specifically involving USDT (TRC20) and TRX. Several hours ago, on the same day I submitted my withdrawal requests, the transactions became stuck, and there has been no progress since then. Both in the app and on the website, the withdrawal status continuously shows “Processing,” with no error messages or updates, but the transactions remain pending for hours without completion.
The total amount currently pending in these withdrawals is approximately 400,000 RUB, which equals roughly 4,000–4,500 USDT depending on the exchange rate. I have contacted 1win customer support multiple times regarding this issue, but I have only received generic responses advising me to wait, without any clear explanation for the delay or a concrete solution.
This situation is highly concerning and has significantly affected my trust in the platform. I expect 1win to urgently process and complete all my pending cryptocurrency withdrawal transactions and provide a clear and detailed explanation for the delay. I also request that measures be implemented to prevent similar issues in the future and, if applicable, that I be compensated for the inconvenience and extended waiting time caused by this problem.
I am writing to let you know about an issue with my 1win account: a withdrawal has been pending for an unusually long time. My 1win user ID is 345618952. On 1 February 2026 at around 11:00 a.m., I requested a withdrawal of 1000 USDT via the TRC20 network. This amount was won as the first prize in a ...
On August 6, 2025, I submitted a withdrawal request for 20,000₺ from my 1win account using the bank transfer method. Even though more than 24 hours have passed, the funds have still not been credited to my bank account. I contacted live support, and they assured me the issue would be resolved prompt...
I initiated a 1000 TL withdrawal request on 1Win, but the funds never arrived. Previously, withdrawals used to be processed within 15 minutes, and I had successfully withdrawn amounts as large as 20,000 TL without any issues. However, now, the process is completely unreliable. Two weeks ago, I also...
I am absolutely outraged with 1win! I've had two consecutive problems with my deposits, and it's completely unacceptable. The first time, I admit I made a mistake. I intended to deposit ₺16,500 but accidentally requested a ₺500 deposit while still sending the full ₺16,500. This was a week ago, and ...
I have been using 1win for a long time and have successfully withdrawn funds many times in the past. However, since 23/12/2025 I have been unable to withdraw my money, and my withdrawals are either stuck in processing or automatically cancelled by the system. After 23/12/2025, I submitted several wi...
