Bircom Sennheiser Service Sent A Used Product With Free Exchange!
I sent my Sennheiser HD 450BT Wireless White Headphones to Bircom's authorized technical service due to a malfunction. I was informed on December 5, 2023, that the product could be replaced free of charge or a refund could be issued. However, due to inflation, I repeatedly informed Bircom customer service that it is impossible for me to repurchase the product even with a refund, which is entirely unjust! When I requested a free replacement for the product, they informed me that only the Black variant was in stock and that I would have to wait 4-6 weeks for the White ones to be restocked. After waiting for about 2 months, I lodged my complaint with Germany, with the request number C240126-0446.
After filing my complaint with Germany, Bircom sent me used White headphones without a safety strip! There are even lipstick marks on the headset they sent! I won't let their rudeness go unnoticed after waiting about 2 months for the issue to be resolved. Since Bircom clearly does not uphold the standards of the Sennheiser brand, I will escalate my complaint to the corporate customer service once again!
Dear Niyazi D, First of all, we would like to express our regret regarding the negative experience you have had. The Sennheiser Turkey team will reach out to you as soon as possible via your contact number regarding your complaint. Sennheiser Turkey Team (Available on weekdays from 09:00 to 18:00)
There has been no response from Bircom customer service. I also sent the evidence photos to [email protected]; again, I did not receive a reply. I feel cheated by Bircom. I reiterate my request for support to resolve the issue.
There has been no response from Bircom customer service. Additionally, I also sent the supporting photos to [email protected]; yet, I received no response. I feel like I have been deceived by Bircom. I am reiterating my request for support to resolve the issue.
Dear Niyazi D, First of all, we would like to express our regret regarding the negative experience you have had. Our Sennheiser Turkey team has created a solution regarding your request and provided you with information on the matter on 12.02.2024. For all your requests, complaints, and suggestions, you can write to us through the Live Support system. We wish you pleasant days with the legendary Sennheiser sound. Sennheiser Turkey Team
