Brand-New Segway Ninebot E2 Plus Does Not Work After Setup

On June 31, 2026, I purchased a Segway Ninebot E2 Plus II electric scooter from the BİM store located on Professor Tezok Avenue in Yıldırım, Bursa. I assembled the scooter myself by carefully following the instructions in the user manual. Afterward, I downloaded the official app and successfully paired the scooter via Bluetooth. Despite completing the setup process correctly, the scooter has never moved or operated in any way. From the very first day, I have been unable to use the product.

Because the scooter failed to function immediately after purchase, I have been left with a brand-new product that is unusable. My invoice number is AE02026004722585. Since I only recently purchased the scooter, I have not yet contacted either the BİM store or Segway customer service and am submitting this complaint directly.

I request that the cause of the malfunction be thoroughly investigated and that the defect be resolved as soon as possible. If the scooter cannot be repaired and made fully operational, I request either a replacement with a new, fully functional unit or a full refund in accordance with my consumer rights.