On February 25, 2024, during my Scat Airlines Istanbul–Almaty flight, I requested to purchase a front-row seat, as was clearly offered as an extra service. When I asked to pay, the crew informed me that only Kazakhstani tenge or credit card payments were accepted. I explained that I could pay in US dollars, but this was refused without offering a proper solution.
At that point, a person who introduced himself as Casio Air Service Oversight Manager, M***** S**** E***, approached me in the cabin and, in front of all the passengers, rudely ordered me to stand up. When I asked, “Who are you to give me orders?” he disrespectfully replied, “I give the orders.” This was an unacceptable display of arrogance and disrespect toward a paying customer.
I have never experienced such degrading treatment on an airline before. I intend to report this incident to the civil aviation authority. In addition, I demand a written apology for this humiliating behavior and appropriate disciplinary action against the involved staff.
Hello, on November 29, 2023, I purchased an online ticket from SCAT Airlines for a 9:10 AM Astana-Istanbul flight. On November 28, 2023, I received a text message and email prompting me to complete online check-in. However, upon arriving at the airport at 7:15 AM on November 29, 2023, I was informed...
On 06.05.2024, I purchased a ticket for the Istanbul-Gaziantep flight scheduled for 23:05. When I went for ticket processing, the female employee there told me she couldn't provide the ticket number and directed me downstairs for assistance. When I reached the boarding point downstairs, the gentlema...
On March 8, 2025, I purchased two tickets for the Scat Airlines Istanbul–Shymkent flight, scheduled for 21:40 (Ticket Numbers: 6552101871514 and 6552101871515). Despite receiving a check-in reminder by email on March 7, the flight was canceled without any notification to us. The ticket emails reache...
On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...
On March 3, 2024, I was denied boarding on flight TK1331 at 08:30. Despite arriving at the airport 2 hours early and completing the check-in process 1.5 hours before departure, we were not allowed to board because the gate was closed, causing us significant distress. My 60-year-old mother, who has d...
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