On March 8, 2025, I purchased two tickets for the Scat Airlines Istanbul–Shymkent flight, scheduled for 21:40 (Ticket Numbers: 6552101871514 and 6552101871515). Despite receiving a check-in reminder by email on March 7, the flight was canceled without any notification to us. The ticket emails reached me without issue, so clearly, the contact information was correct.
On the day of the flight, during Ramadan, my family and I traveled 2.5 hours to the airport while fasting, only to find the flight canceled. This means we had to drive back home another 2.5 hours and then make the same exhausting trip again on March 10, when we had to reschedule the flight. That’s a total of 10 hours of unnecessary travel.
This situation caused severe emotional and physical distress to my wife, my mother, and especially our one-month-old baby. Worse, this happened on Women’s Day, adding insult to injury. I cannot understand why no cancellation email was sent when your systems had no trouble emailing the tickets and check-in notice.
I demand compensation for our lost time, additional expenses, and emotional stress. Please resolve this within 14 days.
Hello, on November 29, 2023, I purchased an online ticket from SCAT Airlines for a 9:10 AM Astana-Istanbul flight. On November 28, 2023, I received a text message and email prompting me to complete online check-in. However, upon arriving at the airport at 7:15 AM on November 29, 2023, I was informed...
On April 21, 2024, I had a flight from Istanbul to Samsun. I arrived at the airport at 5:00 AM for my 6:20 AM flight, with my 4.5-year-old daughter. When it was our turn at 5:25 AM, we were informed that the flight had been rescheduled to 6:10 AM and that baggage check-in was closed. I received no n...
On 03.07.2023, our flight tickets for the Konya-Istanbul route for 4 people were canceled without any notification. Hours before the flight, I checked the app to confirm the details and found out that the flight was canceled and we were redirected to a different flight at a different time. To catch ...
On 06.08.2023, I purchased three tickets for my wife, daughter, and mother-in-law for the EDO-IST route scheduled on 13.08.2023. The PNR for this booking is: tzbvwj. Subsequently, on 10.08.2023, just 3 days before the flight, we received an SMS from Turkish Airlines informing us that the flight was ...
For about a month, I have been requesting your customer support team to cancel our ticket. However, your colleagues do not seem to care. I purchased a ticket that I could cancel before the flight and get a full refund. But you are not helping me with the cancellation and refund. Last request number...
Comments