I bought the Samsung Z Flip 3 model phone a year ago, and I've been using it with extreme care. I never dropped it or slammed it shut. But yesterday, when I closed it after a call, I heard a snap, and the screen split in half! Can you believe it? And then, when I talked to multiple service centers, they all told me it's a chronic issue with this model, and it's somehow the consumer's fault because it's related to the screen. I mean, come on! How can a company like Samsung not take responsibility for its faulty products? And they're even charging me to get it fixed! They told me that my usage exceeded 200,000 open and close limits, but I only used it for a year, and that's apparently a miracle to them. I'm not going to let this slide. I'm going to take it to the Consumer Court and make sure Samsung pays for their mistake. I want to make it clear that there wasn't even a single scratch on my phone, and yet they refuse to accept their fault. It's unacceptable!
I purchased a Samsung Z Flip 3, and within a few months, visible marks began to form along the fold lines. Eventually, the screen stopped working entirely. When I took it to the service center, they claimed it was due to user error and offered a discounted replacement instead of a proper repair – wh...
I bought the Samsung Z Flip model in November 2021, and although it was never dropped or damaged, a line appeared along the fold. Within a month, the touchscreen began to fail in the folded section, affecting half the screen, and eventually the entire screen stopped working. When I bought the phone,...
We bought a Samsung Z Fold 3 phone, but the screen had minor peeling and damage. We sent it in for repairs before the warranty expired, taking all precautions, including labeling it as fragile during shipping and adding extra protective packaging. However, Samsung refused to honor the warranty and r...
About three months ago, I bought a Samsung Z Flip 5 phone. I have never used the phone without a case; I bought one immediately. The phone comes with a pre-installed protective screen, but it developed an air bubble at the fold. I contacted Samsung customer service, and they informed me that the scr...
My Z flip deformed at middle area only after approximately 2000 flips (instead of 200.000 claimed flips) This is the second time it happens. I was very careful in minimizing number of flips yet it happened again. Phone is cosmetically brand new yet suffered a fall while closed. Samsung service use...
Comments