On June 21, 2024, I applied to the Samsung Türkiye Customer Services line due to a control card malfunction. I called the phone number of the authorized service specified in the SMS sent to my phone and wanted to find out the date when they would come for the service. I told them that if they could not come soon, I would buy a new washing machine. They said they would repair it within the same week. However, even though 11 days have passed, no one has come or provided any information. I was in a very difficult situation. I'm like a prisoner at home, waiting for the service to arrive.
My Samsung washing machine hasn't been able to rinse for a while. I contacted customer service to resolve the issue and a service request was created. I was told that an authorized service technician would get back to me, but it's been 8 days and I still haven't received any response. Not only have ...
The Samsung brand washing machine, still under warranty, that I bought from the media market a year ago, broke down about 1.5 months ago. When I called the service, they said that a small part needed to be changed and that they would order the part and then come to pick up the machine. One week and ...
I’m beyond frustrated with the Samsung dryer I purchased at the end of 2021. It first broke down in 2023, and despite filing a complaint back then, no real solution was ever offered. Now, as of late May 2025, the dryer has completely stopped functioning—it no longer dries clothes at all. I submitted...
On November 29, 2024, I purchased a washing machine from the Samsung store at Marmara Forum. The product arrived damaged on December 2, 2024. The auth...
I bought 4 white goods from Samsung on 12.04.2023 (invoice in the photo). Accordingly, I was told by the dealer that there was a 2000 TL parakart campaign for double purchases and what I needed to do. A week later, the authorized service personnel installed the white goods and after the installation...
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