Samsung Delivered a Damaged Washing Machine and Delayed Exchange Approval
On November 29, 2024, I purchased a washing machine from the Samsung store at Marmara Forum. The product arrived damaged on December 2, 2024. The authorized service team took pictures of the damage, prepared a report, and instructed me not to use the machine. The product is still installed at home, but I have been informed that the exchange is still pending approval. As a consumer, this situation is very concerning for me. I kindly request a prompt resolution to this issue and expect to be contacted regarding the matter. I anticipated a brand like Samsung would handle such problems quickly and reliably.
Dear Customer, Thank you for contacting us. We kindly ask you to provide us with your first and last name and contact information so that our solution center can get in touch with you. Sincerely, Samsung Electronics Turkey
Dear Customer, We were unable to reach you because you did not share your contact information. You can reach our live support lines. Sincerely, Samsung Electronics Turkey
