On November 29, 2024, I purchased a washing machine from the Samsung store at Marmara Forum. The product arrived damaged on December 2, 2024. The authorized service team took pictures of the damage, prepared a report, and instructed me not to use the machine. The product is still installed at home, but I have been informed that the exchange is still pending approval. As a consumer, this situation is very concerning for me. I kindly request a prompt resolution to this issue and expect to be contacted regarding the matter. I anticipated a brand like Samsung would handle such problems quickly and reliably.
On 26.12.2024, I purchased a Samsung washing machine, model ww11bba046aeah, from Adana Optimum AVM, and from the very first day it has shown serious defects. During operation it produces an excessively loud noise, and, as seen in the video, distinct knocking sounds can be heard. The program also unn...
I purchased a Samsung dryer on September 15, 2024, and it hasn’t worked properly since installation. Despite contacting Samsung service multiple times, no action has been taken to resolve the issue. The dryer simply doesn’t dry clothes. Initially, customer service promised a replacement but kept de...
The Samsung brand washing machine, still under warranty, that I bought from the media market a year ago, broke down about 1.5 months ago. When I called the service, they said that a small part needed to be changed and that they would order the part and then come to pick up the machine. One week and ...
On July 24, 2025, the Samsung WW90DG6U25LE washing machine I purchased from Media Markt was delivered with a broken top cover and a detached display. I noticed the issue immediately after receiving the product and contacted Samsung service. The service team inspected it, confirmed it had severe ship...
Despite the Consumer Arbitration Committee's decision, Samsung has not responded to my issue. I bought a Samsung WW11BB944DGBAH washing machine. During installation, the service technician ran the machine with its accessories inside, causing significant scratches to the drum. Despite my numerous com...
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