Samsung TV Panel Failed After 5 Years and Repair Costs Almost as Much as a New One

Cihan
October 4, 2024 6:28 PM24

I’ve been using a Samsung TV for 5 years, and apparently, its lifespan is just 5 years. My TV started shutting down, so I contacted the service team. They diagnosed a panel issue and said it would cost ₺22,000 to fix it. The new model of the same TV is only ₺27,000. As someone who has used Samsung for everything from air conditioners to ovens, this situation has left me genuinely unsatisfied. After this experience, I will no longer be using Samsung products. I hope anyone reading this can learn from my experience and make their choices accordingly. The lack of durability and the high repair costs are just unacceptable.

October 8, 2024 10:13 AM (3 days after complaint)

Dear customer, We were unable to reach you because you did not share your contact information. You can reach our live support lines. Sincerely, Samsung Electronics Turkey

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